| |
Customer support |
| |
Q: |
How does Easel.ca work? |
| |
A: |
Easel.ca acts as the middle agent between artists and their customers.
First, the artist creates their own personal micro-gallery, and uploads images that represent the work they've created.
It is important that artists do not sell one-of-a-kind original creations anywhere else, or if this does occur, that the item is immediately removed from their online gallery, so that it is not purchased twice!
Art enthusiasts browse the site and buy a piece of art that they feel will add to their living space, audio repertoire or library.
When a sale is finalized, Easel informs the artist and buyer with confirmation emails.
It is up to the artist, in conjunction with Easel, to ship their own items to the buyer. Shipping is paid for by the customer at the point of purchase. The artist ships on behalf of Easel.
Once the artwork is confirmed received by the buyer, a cheque for the sales amount less commission is sent to the artist.
For more detailed and accurate information, please read the following:
Shipping and Return Policy
Terms of Use |
|
|
| |
Q: |
How can I check the status of my order? |
| |
A: |
With your purchase, you should also have received an e-mail with details of your purchase as well as a tracking number from the relevant shipping company. Simply log onto the shipping company’s website, FedEx or UPS and enter the tracking number in the designated field. |
|
|
| |
Q: |
Art and e-commerce? |
| |
A: |
Since Easel began, it has always been our goal to not only establish a site where artists can get exposure for their art, but also to ensure that a percentage of revenue generated goes towards giving back to the international community.
We are in the works of creating an alliance with Amnesty International. |
|
|
| |
Q: |
Who can I talk to ? |
| |
A: |
Staff at Easel can be reached through e-mail - info@easel.ca, by telephone - 613.263.3774, or by filling in the contact us information on the contact us page.
click here to contact us. |
|
|
| |
Q: |
What is Easel's shipping and return policy? |
| |
A: |
Any item purchased through Easel.ca can be returned for a full refund of the purchase price minus shipping charges for a period of 30 days from the date of delivery of the item.
For more information on the Shipping and Return Policies Click here. |
|
|
| |
Membership |
| |
Q: |
What are the requirements in order to be considered as a Featured Artist on the main page? |
| |
A: |
In order to be considered as a featured artist you must have a complete member profile including a biography and one bio picture.
The bio picture does not have to be of yourself, it can be reflective of your work as an artist or of a particular theme that motivates you. Ultimately your membership in the easel community and what you do with it all depends on you. Odds are, the more you put in the more you will get out of it. |
|
|
| |
Q: |
Does Easel print my works and ship them for me?
|
| |
A: |
At this time prints can not be made through Easel. The works on Easel are shipped by the artist to the customer.
Printing through Easel is one of many things on our agenda; we hope to have this service available to artists in the near future. |
|
|
| |
Q: |
I am trying to add a new product and upload images, but when I hit submit my product doesn't appear to have been submitted? |
| |
A: |
Be sure to have filled out all fields when uploading a new product.
All numerical fields should be filled using whole numbers. Dimensions of the product also have to be entered. An 8X10 print for example would be submitted as L-8-W-10-H-1, and weight 1 (for print, 2 or more if framed.) Then be sure to have images uploaded and to have checked off that you agree to the terms and conditions before clicking submit at the bottom of the page. |
|
|
| |
Q: |
I have signed up for an account and can log into it, but I'm not listed in the artist index. |
| |
A: |
To be listed in the artist index you must have uploaded at least one item into one of the exhibits; SEE, HEAR or FEEL. |
|
|
| |
Q: |
I have uploaded an item into one of the exhibits but there is not 'buy' button. |
| |
A: |
A 'buy' button will appear once your submissions are approved by Easel. If this seems to be taking longer than it should, (we will usually notice within a day) then please contact us and we will go over your submissions as soon as we can.
info@easel.ca
|
|
|
| |
Q: |
How does easel.ca cover its costs? |
| |
A: |
Easel covers its costs through commissions on sales. Members are charged a commission on works sold through easel.ca |
|
|
| |
Q: |
What do I have access to by signing up for a studio package? |
| |
A: |
A studio package includes: 15% commission on all sales and 10 Hear, 25 See exhibit submissions for $49.99 semiannually. Your 'website name' is also your key to self promoting your online gallery. www.easel.ca/websitename brings people directly to your micro gallery and quick access to your See submissions as well as submissions anywhere else: Hear or Feel. |
|
|
| |
Q: |
What privileges do I have access to just by signing up for a free account?
|
| |
A: |
By signing up on easel.ca you have access to a basic account which includes 10 either See or Feel exhibit submissions and one Hear exhibit. Basic package members are charged 20% commission on works sold through easel.ca. Your 'website name' is also your key to self promoting your online gallery. www.easel.ca/websitename brings people directly to your micro gallery and quick access to See works. |
|
|
| |
Q: |
Where can I find shipping advice and information on how to prepare my shipments? |
| |
A: |
FedEx and UPS shipping information and supplies requests can be found by following the links listed and or contacting the Shipping Agencies directly.
FedEx:
Shipping packaging tips including how to order supplies follow this link.
Call FedEx: 1.800.463.3339 (1.800.Go.FedEx)
Customer Support Center: Click Here
UPS:
Shipping packaging supplies follow this link.
Call UPS: 1-800-742-5877 (1-800-PICK-UPS)
UPS E-mail list: Click Here
|
|
|
| |
Easel.ca E-Store |
| |
Q: |
What if I don't want to sell my item yet, or just want it to be available for review by visitors and artists? |
| |
A: |
If the item is a submission to the See or Feel exhibits set the quantity to 0 when uploading/setting up the item's details. That way it won't be for sale but will still be available for review. |
|
|
| |
Q: |
What shipping options do I have? |
| |
A: |
Easel is committed to providing shipping options that suit your needs. Easel has partnered with FedEx and UPS in order to provide quick, reliable and affordable shipment alternatives to customers world-wide.
For more information on the Shipping and Return Policies Click here.
**Also please click to see the FAQ question:
Where can I find shipping advice and information on how to prepare my shipments?
|
|
|
| |
Q: |
Does the image on your site accurately represent what I will receive? |
| |
A: |
The images on Easel are provided by the artists themselves for the most part unless they are photographed by a third party – usually a professional photographer commissioned to do portfolio archive work. This means that while not guaranteeing that what you see is what you get, it is in the artists' best interest to accurately represent their works through the images they upload. If the work received is not what was originally displayed, customers have 30 days from the date of receiving their purchased work to return it for a full refund, minus return shipping charges. |
|
|
| |
Q: |
How do I know if the item I wish to buy is in stock and hasn’t been sold to anyone else? |
| |
A: |
Artists representing themselves and their works on Easel comply with the terms of use and registration. This ensures that the works for sale through Easel can only be sold through the online storefront provided to them, unless the item is taken down from the online storefront. If something is for sale on Easel, you can be assured that it can be purchased. Once an item has been purchased, it is automatically labeled as sold and can not be sold twice. |
|
|
| |
Q: |
How can I check the status of my order? |
| |
A: |
With your purchase, you should also have received an e-mail with details of your purchase as well as a tracking number from the relevant shipping company. Simply log onto the shipping company’s website, FedEx or UPS and enter the tracking number in the designated field. |
|
|
| |
Q: |
What is a Limited Edition print? |
| |
A: |
A Limited Edition is a series of identical prints which are limited to a one-time printing of a certain number of pieces. The artist determines the size of the edition, and usually signs and numbers each individual piece. |
|
|
| |
Q: |
Will the value of a Limited Edition print increase like the value of an original painting or photo?
|
| |
A: |
By the nature of their being limited in number, demand for certain Limited Edition prints can be higher than the number of reproductions produced for the edition. Once an edition is sold out (the print is no longer available from the publisher but may still be available from an authorized dealer), the prints become part of the Secondary Market. This means that the print can be bought and sold by any dealer or individual, often above issue price, depending on supply and demand. |
|
|
02|02 |